Eligibility for Returns
We accept return requests under the following conditions:
- Return Period: Return requests must be submitted within 7 days from the date of delivery.
- Product Condition: Items must be unused, unopened, undamaged, and in their original packaging.
- Proof of Purchase: A valid order number, invoice, or proof of purchase is required.
Products that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened, sprayed, tested, or used perfume bottles
- Products with damaged or removed seals
- Products damaged due to misuse, improper handling, or storage
- Customized or personalized orders
- Gift-wrapped or specially prepared orders, where applicable
- Clearance or final-sale products where clearly identified as non-returnable
- Products returned without their original packaging
For hygiene, safety, and product-quality reasons, opened fragrance products cannot normally be accepted for return unless the product is defective or an incorrect item was supplied.
Exchanges
Eligible products may be exchanged for another product of the same or similar value, subject to availability.
To qualify for an exchange:
- The request must be made within 7 days of delivery.
- The product must remain unopened, unused, and in saleable condition.
- The original packaging must be intact.
- Proof of purchase must be provided.
If the replacement product has a higher value, the customer may be required to pay the difference.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged during delivery, defective, leaking, or incorrect compared with your order, please contact us as soon as possible.
We may request photographs or videos of the product, packaging, and delivery condition so that we can review the issue.
Once verified, we may arrange an appropriate replacement, exchange, or refund.
Refund Process
Once the returned product is received and inspected, we will notify you whether the refund has been approved.
For approved returns:
- Refunds will normally be issued through the original payment method, where possible.
- Processing time may take approximately 5-7 business days after approval.
- Actual crediting time may vary depending on the bank, card issuer, or payment provider.
Return Shipping
For approved returns involving an incorrect, damaged, or defective product supplied by Ryans Perfume, we will arrange or cover the applicable return delivery where appropriate.
For returns requested due to a change of mind, the customer may be responsible for return delivery charges unless otherwise agreed or stated in a promotion.
Any applicable return or collection charges will be communicated before the return is arranged.
How to Request a Return or Exchange
To request a return, refund, or exchange, please contact us through:
WhatsApp: 00971504740210
Please provide:
- Your order number
- Customer name
- Contact number
- Product name
- Reason for the return or exchange
- Photographs or videos, where applicable
Our team will review the request and provide the appropriate next steps.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.
Once an order has been dispatched, cancellation may no longer be possible and the request may be handled under the applicable return conditions.
Refund Exceptions
Refunds may be refused where:
- The product has been opened or used.
- The perfume seal has been broken without a confirmed product defect.
- The product is returned outside the permitted return period.
- The product or packaging has been damaged after delivery.
- Proof of purchase cannot be provided.
- The returned product does not match the item originally supplied.
Promotional and Bundle Products
For promotional bundles, combo offers, or gift sets, individual products may not be eligible for separate returns unless they are defective or incorrectly supplied.
Where a complete bundle is returned, all items included in the original offer must normally be returned together in their original condition.
Contact Us
For questions regarding returns, exchanges, or refunds, please contact: